Rental Terms & Conditions

Client is renting equipment specific to the dates stated on the above contract. Client understands fees stated are for those dates. If client retains equipment longer than dates stated above, the rental fees may continue to be charged until all equipment is returned to EventTone Wireless.

Any monies paid are non-refundable once items have been shipped.

Product sales estimates are based on pricing pertinent to the date requested. If client delays purchase for 30 days or causes delays in delivery or installation, increased costs may be incurred.

Client is fully responsible for all lost or damaged equipment caused by Client, based on the rates stated above, and will be charged those costs immediately upon determination of lost or damaged equipment. If it is determined returned equipment is unrepairable, or if there are damages or losses missed on initial assessment, EventTone has the right to collect additional charges up to 30 days after equipment return date.

Client understands they are completely responsible for all equipment until it is returned to EventTone Wireless or its representatives. This includes equipment left in the possession of hotels, shipping companies, warehouses, etc.

Client understands and agrees EventTone Wireless has the right to charge the client's payment vehicle on file for late returned, damaged, or missing equipment. If, at any time, Client disputes the late, damaged, or missing charges with credit card companies, merchant services providers, or bank, and the dispute is found to be without merit, the Client may be charged an additional $200.00 to cover costs incurred by EventTone Wireless.

For rental orders, if equipment is not returned within 7 days of the "Return" date stated above, EventTone may consider equipment lost and unreturnable, and client may be charged the full replacement value of all such equipment.

Client must process the return of rented equipment within 48 hours of the "Return" date. If client does not do so, EventTone Wireless may impose daily late fees. Late fees are assessed on all equipment, regardless of whether the client was initially provided the equipment at no cost.

Late fees may also include "loss of business" fees. "Loss of business" fees may also be incurred if rental is not returned within 7 days of the return date.

Based on inventory, EventTone may provision the order with different equipment than what is stated. Equipment will be comparable and of the same quality.

All rented equipment cannot be taken out of the contiguous United States unless previously agreed to by EventTone or its agents.

Client agrees to indemnify EventTone or any of its employees or agents and hold harmless from any claims, actions, suits, proceedings, costs, expenses, or damages incurred or connected with the equipment or the company or personnel provided hereunder.

Client must also include EventTone Wireless on their liability insurance policy.

Client understands a 50% deposit will be charged upon approval, and the balance of the full payment is due 10 days before the start of the rental period by cash, check, or credit card. No payment terms are offered unless previously agreed to in writing by EventTone Wireless.

If client cancels rental within 21 days of rental start date, deposits are non-refundable. Any contract totaling less than $500.00 may be collected in full.

If client is renting for a term longer than one month and is being billed monthly, client understands EventTone has the right to increase fees by 10% semi-annually based on any additional costs incurred by EventTone for said rental.

Any lost or damaged equipment costs will be assessed and billed after the rental is completed. Client further understands that, based on certain equipment rented — such as direct connect phones, tablets, or satellite phones — additional fees may be incurred based on service requirements or enhancements.

If Client chooses to pay for rental by check or cash, a credit card is required to be kept on file. The credit card on file will be used to pay for lost or damaged equipment.

Long-term rental client contracts (60 days or longer) allow for 1 service / maintenance call per month. Any additional non-emergency calls within the month will be billed at $95.00 per hour.

Upon signing a long-term rental contract, EventTone requires first and last month's payment and a 10% security deposit. If EventTone designs a custom solution for client, client guarantees compliance with a one-year rental agreement. After one year, client may cancel the rental agreement; however, EventTone requires a minimum of 90 days' written notice.

If Client chooses to cancel an active, ongoing agreement with EventTone, said Client agrees to give EventTone right of first refusal before changing vendors. If Client cancels without doing so, EventTone has the right to charge Client the total due for the balance of contract as damages for breach of contract.

Long-term contracts automatically renew at 6 months or end of stated term. Agreements are subject to an increase at that time, not to exceed 10%, to cover increased costs.

All payments are due by the 5th of each rental month. If payment is more than 5 days late, client understands EventTone has the right to charge the client's credit card on file for the monthly rental fee or charge an additional 5% late fee.

If Client chooses to pay monthly rental with an American Express card or E-Check, client will receive a 3% monthly discount on the rental fee.

Client understands and agrees all items rented are the sole property of EventTone Wireless and that the failure to return said items to EventTone Wireless may result in additional fees.

EventTone retains the right to alter the final quantities provided of non-chargeable items such as chargers and batteries based on inventory and other requirements.

If client rents any item requiring cellular service — whether voice or data — and the provider of service increases rates for any reason, the additional cost will be passed to the client.

Based on payment or damage history, or if Client is a new client, EventTone retains the right to collect an additional security deposit payment to cover potential damage and/or lost equipment. This deposit may equal up to 10% of the overall equipment replacement cost.

If all equipment is returned without damage, the security deposit will be refunded within 30 days of rental return.

Shipping and delivery costs are estimates. EventTone Wireless retains the right to increase or decrease the rate based on circumstances. Additional shipping costs may be charged after the rental period has concluded if it is determined extra costs were incurred by the shipper. EventTone Wireless will provide proof of additional costs at client's request.

When "free shipping" is offered, it refers to free Ground shipping only. If delivery requires Express Shipping of any kind to ensure timely arrival, the additional cost of Express Shipping, plus a last-minute handling fee, will be charged to the client's contract.

The following standard replacement costs apply to missing or damaged accessories:

If items rented by client are deemed to be malfunctioning in any way upon receipt, it is the client's responsibility to notify EventTone Wireless within a 24-hour period. It is EventTone's responsibility to replace any malfunctioning equipment at its expense.

If client does not notify EventTone within that 24-hour period, it will be assumed that the equipment was damaged by the client and the client will be charged the replacement costs for said equipment.

EventTone Wireless will deliver equipment to client clean, properly assembled, properly prepared, and in good working order. Client must return all rented equipment to EventTone Wireless in the same condition or client may be charged an additional fee to cover the labor charges required to restore the equipment to proper condition.